Dental Front Desk Financial Coordinator
Company: iHire
Location: Greenwood
Posted on: February 25, 2021
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Job Description:
Dental Front Desk Financial Coordinator Will Be Accountable For*
I. PATIENT COMMUNICATION* Second in line to answer incoming calls.
Answer the phone by saying, "Thank you for calling Dr. ___'s
office. This is---. How may I direct your call?" This will
include:* Transferring the call to the correct business team
member, i.e. Scheduling questions to the Scheduling Coordinator.*
Correspondence:* Correspondence as needed by doctor.*
Correspondence as needed to patients.* Correspondence as needed to
insurance companies. * II. PATIENT ACCOUNT MANAGEMENT/COLLECTION*
Post services rendered and payment transactions - Daily. * Make
financial arrangements on treatment - to be done at next
appointment.* As patients are checked out, collect patient payment
for services rendered (this is referred to as
"over-the-counter-collection). Inform patient of the fee for their
next appointment; if they have insurance what their co-pay is, if
necessary make financial arrangements.* File insurance claims and
predeterminations - Daily.* Post payments received in mail -
Daily.* Contact insurance companies regarding delinquent claims and
pre estimates using insurance reports from the computer - Weekly.*
Review all account balances, insurance status (verify benefits),
and unused insurance benefits for the next day's scheduled pts -
Daily.* Billing/Statements* Verify statements to be sent and
process billing.* Review accounts and put appropriate message on
statements.* When insurance company pays send statement to patients
notifying them to pay their balance - send this type of statement
daily.* Give patients, who don't pay at time of service, a
statement of services rendered (walkout statement) and self-
addressed return envelope.* III. RECORD KEEPING* Contact patients
regarding delinquent accounts - Weekly. Generate a delinquent
account report or aged accounts receivable report and contact
patients who are over 30 days past due.* Call patients when
pre-authorization received from insurance company to discuss
benefits, treatment, financial arrangements, and to schedule.*
Update insurance fee schedule in computer as needed.* Track % of
monies collected "over the counter" (at time of service) - goal is
45% at a minimum, if you are accepting assignment of benefits from
insurance. This can be done manually if unable to be done
accurately by computer - Monthly.* Prepare the bank deposit -
Daily.* Verify service transactions entered against the schedule
for the day - Daily.* File insurance payment vouchers (EOB,
explanation of benefit) by date (in chronological order) after
posting - When received.* Maintain patient ledgers and insurance
information in computer - Daily.* Enter treatment plans in computer
- Daily.* Track treatment accepted/ presented to new patients
(comprehensive exam) and treatment presented to recall patients
(periodic exam) - Daily. Calculate acceptance rate; goal is minimum
85% - Monthly. * Maintain petty cash. See that all withdrawals from
the petty cash are verified with receipts, when necessary to
replenish petty cash ask doctor to do so with check/transfer from
checking account - Daily.* Collect and maintain information
regarding insurance companies in the computer - Daily.* Confirm all
charges on the end of day, day sheet against routing slips -
Daily.* Complete and verify computer back up - Daily.* IV REPORTS*
Daily and end of month Day Sheet, use for:* Gross monthly
production.* Net monthly production.* Production adjustments.*
Gross monthly collection.* Net monthly collection.* Collection
adjustments.* Verify the monies collected and to be deposited for
the day - Daily.* Transmission verification for electronic claims -
Daily* Percent of collection to production for total practice
should be minimum 98% (divide net collection by net production) -
Monthly. * Outstanding claims by insurance company report -
Generate weekly and contact insurance companies on any account over
30 days. No primary insurance claims should be over 60 days. Report
outstanding number of claims 60 days plus, and total dollar amount
- Monthly.* Accounts receivable by responsible party - Generate an
accounts receivable report, if the A/R report includes credit
balances, generate a separate Credit Balance report and add back
credit balances (negative balances) - end of month. Divide 30, 60,
90 past due figures by new total A/R to get correct percentage
amounts. Ninety days and over should not exceed 10% of total
Accounts Receivable - Monthly.* Present at Daily Meeting:* Any
patients who have financial conditions that would affect treatment
being done that day. * Patient balances due that day.* Any problem
accounts coming in that day, insurance situations.* Financial
conversations that need to occur that day.* Present at Monthly
Business Meeting:* Net monthly production and collection, compared
to goal.* Dollar amount of treatment presented and accepted for all
patients.* Percent of treatment accepted from what was presented.*
Net monthly practice collection.* Accounts receivable.* Accounts
receivable to production rate.* Percent of accounts receivable 90
days and over.* Net collection to net production rate for the month
and year to date.* Adjustments to accounts, all types and accounts
written off.* Insurance 60 days and over, number of claims and
total dollar amount, and explanation of delay.* Over the counter
collection rate.* V. MISCELLANEOUS* Other duties as directed by
doctor or supervisor.Employment Type: Full TimeYears Experience: 1
- 3 yearsSalary: $22 - $30 HourlyBonus/Commission: No
Keywords: iHire, Greenwood , Dental Front Desk Financial Coordinator, Accounting, Auditing , Greenwood, Indiana
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