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Branch Collections Specialist

Company: OneMain Financial
Location: Greenwood
Posted on: January 14, 2023

Job Description:


At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.


  • Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
  • Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
  • Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
  • Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies

    • HS Diploma/GED
      • Collections or Customer Service experience
      • Bilingual ( language requirement per need )

        WHO WE ARE

        A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
        • Health and wellbeing options for team members and their dependents
          • Up to 4% matching 401(k)
          • Employee Stock Purchase Plan (10% share discount)
          • Tuition reimbursement
          • Continuing education
          • Paid time off
            • Paid volunteer time

              OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

              In our 1,400 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be in person, by phone and online.

              At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

              KEY WORD TAGS

              Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit

Keywords: OneMain Financial, Greenwood , Branch Collections Specialist, Accounting, Auditing , Greenwood, Indiana

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