Front Desk Night Auditor
Company: Aimbridge Hospitality
Location: Carmel
Posted on: May 8, 2024
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Job Description:
Job Summary
$17 per hour! Weekends Required
The Night Auditor is responsible for the preparation and
disposition of all Night Audit work. Responsible for the front desk
operation during the overnight shift (Typically 11pm-7am). Primary
responsibilities include: registering guests making reservations
preparing daily reports balancing transactions and conducting
security walks.
Responsibilities
QUALIFICATIONS:
At least 1 year of progressive experience in a hotel or a related
field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be able to work independently and with minimal
supervision.
Knowledge of Accounting Principles.
Must be able to problem solve and troubleshoot in order to resolve
guest issues that may arise and respond to emergency
situations.
Must be proficient in Windows operating systems company approved
spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including
anticipating preventing identifying and solving problems as
necessary.
Must have the ability to assimilate complex information data etc.
from disparate sources and consider adjust or modify to meet the
constraints of the particular need.
Must be able to work with and understand financial information and
data and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to understanding and clarifying the
concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly
service-oriented manner.
Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which
include wearing the proper uniform and name tag when working (per
brand standards).
Comply at all times with Aimbridge Hospitality standards and
regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures
daily.
Balance the day's work (i.e. movie revenue telephone postings valet
laundry server's and desk agent's paperwork etc.).
Maintain cashiering responsibilities as per Front Office procedures
according to Aimbridge Hospitality standards.
Maintain Front Office computer system operation according to
Aimbridge Hospitality standards.
Fulfill all Front Office functions between the hours of 11:00 p.m.
and 7:00 a.m.
Follow up to ensure periodic checks by the Midnight House Attendant
are made of building and guest corridors to ensure all areas are
locked and secured (property specific)
Handle and follow through on all guest requests daily from 11:00
p.m. until 7:00 a.m.
Follow safety and emergency procedures according to Aimbridge
Hospitality standards.
Maintain proper record keeping (i.e. log books etc.) according to
Aimbridge Hospitality standards.
Be familiar with all Aimbridge Hospitality's policies and house
rules.
Complete the initial direct bills daily and place on the Property
Accountant's desk; Attach all folio/banquet check back-up to the
bills.
Maintain radio contact with other associates during entire
shift.
Have a working knowledge of security procedures.
Ensure associates are at all times attentive friendly helpful and
courteous to all guests managers and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Distribute work (i.e. revenue printouts charge and paid folios
vouchers and checks etc.) as directed by S.O.P.'s.
Train any new Night Auditors as requested by management.
Run morning reports according to Aimbridge Hospitality
procedures.
Assign delivery of newspapers daily. Deliver or assign delivery of
Express Check-Out's.
Follow up to ensure that nightly walk-through includes removal of
all room service trays and straightening of pool and Jacuzzi area
(property specific)
Handle items for -------Lost and Found-----_ according to the
standard.
Complete any reports as requested by management in a timely
manner.
Complete any miscellaneous duties as required (i.e. resetting Food
and Beverage P.O.S. where necessary distribution of credit 'Watch
List' and preparation of daily revenue summary).
As applicable to the hotel may assist guests with food orders and
serve food and beverage items to guests in a friendly professional
and timely manner; demonstrates suggestive selling techniques and
maintains a clean organized environment for guests.
Attend meetings as required by management.
Perform any other duties as requested by the Guest Services Manager
or any other member of management.
Property Details
Our spacious suites are filled with thoughtful amenities at the
SpringHill Suites Indianapolis Carmel Indiana hotel. Just 30
minutes north of downtown Indy and minutes from the Carmel Arts
District, we combine the convenience of free property-wide WiFi
with an ideal location at 116th and Pennsylvania streets. A great
choice for groups, we're located across the street from the Ritz
Charles and offer free perks including hot breakfast, an indoor
pool and on-site parking. We also have two meeting rooms holding up
to 20 people each. Travelers love our modern suites with
microwaves, mini-fridges, iPod docking stations, HD TVs and 25%
more space than hotel rooms at other Carmel Indiana hotels.
Business travelers will be close to CNO, Allegion and Eli Lilly. To
avoid the hassle of downtown rates and traffic, visitors should
choose the SpringHill Suites Carmel hotel for their next Indy
trip.
Company Overview
As the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in all 50 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality.
Benefits
After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:
Now offeringDaily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Apply for this position
(https://careers-aimbridge.icims.com/jobs/324286/front-desk-night-auditor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
training.
PropertySpringHill Suites Carmel
Posted Date12 hours ago(4/30/2024 9:32 AM)
ID2024-324286
LocationUS-IN-Carmel
CategoryFront Office/Guest Services
TypeRegular
StatusFull-Time
Keywords: Aimbridge Hospitality, Greenwood , Front Desk Night Auditor, Accounting, Auditing , Carmel, Indiana
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