GSQM Operations – Specialist

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: June 26, 2025

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Responsibilities The Global Supplier Quality Management (GSQM) Operations Lead Specialist is responsible for executing tasks related to Supplier Change Notifications (SCNs) and supplier master data in SAP and TrackWise (TW). Additional responsibilities may include functioning as document controller for GSQM records in Veeva QDocs. The position ensures that the GSQM organization effectively manages SCNs and SQM data for Lilly global manufacturing networks. The position focuses on key process controls and management of information critical to the functioning of the GSQM program and database for Global Quality - Suppliers and Materials Management function. This position assists Lilly sites utilizing supplier quality and vendor management tools to handle data requests in multiple sources, TrackWise (TW) records, and Veeva QDocs documents for global suppliers and service providers. This will help to ensure site compliance with supplier change notification, risk assessment, and many other supplier quality management (SQM) activities. The GSQM process focus is to provide a globally holistic process in which GMP supplier and GMP service provider’s Supplier Quality Management activities are globally consistent, available, and executed by a central function to maintain patient safety, product quality, and technical elements at the highest standard and compliance. The overall vision of the SQM process is to increase consistency, availability, and execution of global supplier management files for identified global SAP MPs with the purpose of ONE voice under TEAM LILLY practices towards the suppliers and the internal customers such as Lilly using sites Quality teams, TSMS, procurement, and affiliates. Key Objectives/Deliverables: The following activities will be performed according to established procedures, guidelines, forms and tools. These responsibilities are not intended to be all-inclusive: Serve as SAP Local & Global Data Steward Receive GMP Supplier & Service provider spreadsheets from Affiliate sites for processing Request any new MP’s for Affiliate Create plant material/service level records in SAP for the Affiliate Create the SAP, MP vendor masters for all MP requests Review and consult with Dun & Bradstreet for valid Duns numbers required in MP vendor master creation Potential for SAP test case execution and SOP review Maintain SAP data for Affiliates Perform SAP data change requests for suppliers and service providers. General GSQM duties Manage the Supplier Change Notification Triage process (current and new) Supplier Communications (via email and TrackWise Digital Portal) Manage TW supplier change records Manage SCN database records Collaborate with auditors and management to resolve questions Maintain good interpersonal and communication skills with auditors with particular emphasis on verbal and written communication skills Initiate and submit trouble tickets for system errors Provide metrics, upon request Provide support to SQM processes that will be managed in TW Risk Assessment Supplier Periodic Performance Evaluations Complaints and Remarks to Suppliers GSQM Document Control Serve as Veeva QDocs Document Controller for select GSQM Documents Assure adherence to corporate record retention Personal Development Be continually aware of current industry trends and regulatory agency interpretation of GMP/cGMP and other relevant requirements, in particular, those related to the Supplier Management Programs. Manage training needs and maintenance of course curriculum related to GSQM. Maintain good interpersonal and communication skills with business areas with emphasis on verbal and technical writing skills. Complete required training and qualifications for the roles identified in the Individual Training Plan (ITP) / Learning Plan (LP). Basic Qualifications Education: High School or equivalent Minimum Requirements: Demonstrated experience working in SAP for Supplier Management Demonstrated experience working in Veeva QDocs Demonstrated experience with TrackWise (Lilly CAPA System, Change Management, and Enterprise SQM/Audit Module) Capability to advance working knowledge of Global Supplier Quality Management processes Ability to help identify, develop, and implement continuous improvement solutions to global SQM processes. Proficient in MS Word, Excel, PowerPoint, SharePoint Additional Skills/ Preferences Additional Skills/Preferences includes: Associate's degree or other advanced education or training Strong learning agility Strong organizational skills Good analytical/problem-solving skills; proven ability to think and analyze from a process perspective Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities Ability to work independently as well as collaboratively within a global team environment Deliver constructive feedback while providing a high level of customer service Ability to influence and manage change/conflict Establish and maintain effective working relationships at all levels internal and external to the company Excellent communication (verbal and written) Positive and professional approach Detail-oriented Additional Information Additional Information includes: Travel is not required for this position This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. For GMP purposes, the job description should be updated for significant changes. As always, you should consult with your supervisor regarding your actual job responsibilities and any related duties that may be required for the position. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $16.58 - $39.06 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

Keywords: Eli Lilly and Company, Greenwood , GSQM Operations – Specialist, Administration, Clerical , Indianapolis, Indiana