Customer Support Associate - Competitive Mindset
Company: Pinakle
Location: Indianapolis
Posted on: June 24, 2025
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Job Description:
The Customer Support Associate maintains the daily operations of
the customer service and sales team. This position develops,
implements, and maintains processes, procedures, and programs to
improve customer service and is responsible for promoting company
standards and engaging employees to drive customer loyalty and
customer engagement through customer service. Essential Duties and
Responsibilities: Supports programs that drive team performance
toward departmental and organizational goals. Support the customer
service and sales teams in reaching operational goals. Recruits and
trains new or less experienced customer service and sales staff.
Reviews and evaluates work to ensure quality and timeliness.
Escalates customer service inquiries. Guides employee behavior to
enhance customer satisfaction and foster loyalty.
Keywords: Pinakle, Greenwood , Customer Support Associate - Competitive Mindset, Customer Service & Call Center , Indianapolis, Indiana
