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Lsaa Greenwood - Operations Director

Company: Centria Autism
Location: Greenwood
Posted on: September 16, 2023

Job Description:

Every child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in school on (on their own terms). Too many children with ASD are untreated or under-treated and Life Skills Autism Academy is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet - and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Life Skills Autism Academy's dedication to quality, family satisfaction and developmental outcomes. See what it's like... Position Summary The Operations Director sets the tone for the entire center's team member culture and family experience. This role is directly in charge of all sales and daily business operations with the ultimate goal of reaching capacity within the center and achieving the optimal operating model. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, determining staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Operations Director will lead BTs by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will collaborate with the BT Recruiting Department to determine existing BT needs, adjust targets, and realign resources. The Operations Director's responsibilities fall into six main categories: Customer Service, Team Member Satisfaction and Retention, Center Appearance/Maintenance, Daily Operations, HR/Compliance, and Center Growth. Success Measures Success measures include adherence to Centria policies and ongoing compliance, customer satisfaction, BT utilization and retention, properly managing non-billable time of Behavior Technicians, and ensuring operational efficiency in a well-structured, enjoyable space with the highest quality of therapy being delivered by highly satisfied team members. Duties and Responsibilities The below reflects the essential functions considered necessary for an LSAA Operations Director and shall not be construed as a detailed description of all work requirements that may be inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties. Provide excellent customer service and champion Life Skills Autism Academy's growth Conduct sales, marketing, and advertising duties in order to grow the academy's client base to full capacity. Assist clients and families in accessing treatment by guiding them through the intake process. Maintain communication with prospective clients and ensure appropriate expectations of the intake process and timeline for how soon we can get services started. Align all resources (Supervising Clinicians, Behavior Technicians, and Clients) to ensure clients access therapy in the quickest, smoothest manner. 2. Maintain an operationally well-run, aesthetically pleasing center that is enjoyed by parents, clients, and team members. Ensure the cleanliness and appearance of the center meet the highest standards of care. Ensure all standard supplies are set to a recurring monthly order and other supplies are ordered as needed. Work with the Facilities and Purchasing departments to promptly address all issues as they arise within the center and coordinate necessary maintenance. Ensure center is meeting all compliance/credentialing standards (JCAHO, BHCOE). Monitor center expenses to stay within monthly budget. Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.). 3. Manage the schedule of all team members and clients within the center, as well as the operating metrics of the center. Enter the schedules into all required systems and communicate schedule changes with staff. Coordinate with Recruiting Department to ensure alignment with our staffing needs while taking new clients and turnover into account. Conduct interviews for new Behavior Technicians. Track all daily operations metrics on the appropriate shared spreadsheets. Responsible for tracking Behavior Technician attendance and addressing/issuing disciplinary action when necessary. Address any professionalism concerns and issue Performance Improvement Plans and Disciplinary Action Forms to team members as needed. Responsible for tracking client attendance and addressing low utilization with their families and discussing agreeable solutions to barriers. Schedule and manage non-billable Behavior Technician hours to stay within budget. Ensure staff are only being placed with clients with whom they are credentialed to work with. Assist with coordination of training and compliance needs. Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed. 4. Complete the offboarding process for all departing behavior technicians. Gather necessary documentation to offboard Behavior Technicians, as needed. Collect Behavior Technician resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding. Complete all required offboarding procedures within Kronos. Secure all Life Skills Autism Academy equipment and property from department BTs, including but not limited to, iPads and therapy equipment. 5. Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents. 6. Provide day to day administrative support in the LSAA Center, such as greeting clients, placing supply orders, faxing, filing, etc. as needed. 7. Provide direct 1:1 ABA Therapy as needed to cover call offs, vacations, etc. to ensure therapy is not cancelled for the day. 8. Perform other duties as designated by supervisor. Rate $65,000 -75,000 plus bonus Managerial Responsibility This role is responsible for: Leading and maintaining staff by interviewing, selecting, orienting, and training Behavior Technicians; Providing hiring recommendations for Behavior Technicians; Managing Behavior Technicians by tracking attendance and case utilization, determining pay raises, coaching, and developing a high performing team that meets objectives, which delivers best practice results, added value, and continuous improvements; Maintaining regular contact with Behavior Technicians regarding current and desired case placement, performance, expectation setting, and coaching on policies and procedures related to the Behavior Technician's responsibilities, included but not limited to attendance, professionalism, etc.; Assigning and managing Behavior Technician's client caseload and assignments; Ensuring BT's compliance with regulatory and company standards; Evaluating performance of BTs, initiating disciplinary measures up to and including termination, including performance improvement plans and disciplinary action forms; Approving Paid Time Off, unpaid time off, Leave of Absence requests, and Workers' Compensation accommodations; Promptly communicating and enforcing any new policies or procedures being rolled out to all Behavior Technicians; Consistently promoting high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them. Key Fiscal Responsibilities This role is responsible for managing multiple types of expenses, including but not limited to: Operating expenses, such as maintenance, office, and cleaning supplies Labor expenses, including non-billable time of Behavior Technicians Qualifications Education Bachelor's degree or equivalent experience Work Experience 4+ years of customer service experience required 5-8+ years of managing 20+ staff strongly preferred 4+ years of sales experience preferred Proven ability to garner referrals Payor relationship experience Healthcare experience preferred Equipment and Technology Requirements Laptop or Desktop computer skills G Suite (Gmail, Drive, Docs, Sheets, Google Meet) Microsoft Office Suite (Word, Excel) Other Competency Requirements An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis. Ability to follow written instructions. Ability to use computers and computer/software programs. Ability to communicate expressively and receptively. Knowledge and Skills Proficiency in PC software, especially spreadsheet programs; Strong communication skills, both written and verbal with internal and external stakeholders; Extensive experience managing team member performance and leading a team; Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging conversations, and represent the LSAA brand. Interpersonal Demands Frequent interaction with supervisor, senior leaders, and other teams Frequent interaction with key internal and external stakeholders Frequent interaction with current and prospective clients Decision Making The tasks below best characterize the level of decision making exercised in performing this job. Determining case assignments for Behavior Technicians; Monitoring and observing feedback related to performance to make management decisions up to and including decisions around termination; Addressing and resolving Behavior Technician complaints; Collaborating and problem-solving with other departments to ensure general satisfaction; Coordinating with Human Resources to make decisions around termination of Behavior Technicians; Collaborating closely with direct leaders and providing input on decisions of significance. Working Conditions LSAA's office hours are Monday through Friday from 8:00 AM - 4:30 PM. Additional time or flex schedules may be required to complete the above work or meet company objectives. Physical Requirements While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Life Skills Autism Academy reserves the right to amend this job description at any time, with or without written notice.

Keywords: Centria Autism, Greenwood , Lsaa Greenwood - Operations Director, Executive , Greenwood, Indiana

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