Front Desk Manager
Company: Hampton Inn & Suites Speedway
Location: Indianapolis
Posted on: May 8, 2024
Job Description:
No matter whether a guest arrives weary from their travels or
excited for a vacation, as a Front Office Manager, you know what to
do to make them feel at home. - They will appreciate the pristine
lobby, your warm welcome, and your efficiency in getting them
checked in and pointed in the right direction. - When they know you
genuinely care about the quality of their stay, you are operating
at a level of excellence which in turn creates a customer for life.
Our Front Office Manager makes a difference by:
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details As Front
Office Manager, you will:
- Maintain a friendly, cheerful, and courteous demeanor at all
times
- Utilize interpersonal and communication skills to lead,
influence and encourage others, lead by example
- Advocate sound financial/business decision making
- Encourage and build mutual trust, respect, and cooperation
among team members
- Serve as a role model to demonstrate appropriate behaviors
- Strive to improve service performance
- Communicate clear and consistent message regarding Front Desk
goals to produce desired results
- Develops specific goals and plans to prioritize, organize,
standards and meeting the expectations of customers on a daily
basis
- Identifies the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge
and skills
- Support Daily front desk shift operations.
- Organize, confirm, and process guest check-on/check-outs and
adapt for any changes, verify guest identity
- Respond to and resolve guest requests
- Secure payments, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions,
amenities and local interests
- Run daily reports, reviewing to see what needs to be
communicated to the next shift's staff
- Complete cashier and closing reports, counting the bank at the
end of each shift securely
- Accept and record wake-up calls, delivering to the right
department
- Maintain confidentiality of all guests, proprietary
information
- Communicate any emergency, lost item, or theft to proper staff
and/or authorities
- Report maintenance problems, accidents, and safety hazards
- Keep contingency lists in case of emergency and communicate and
necessary messages
- Protect company assets
- Comply with all quality assurance expectations To be a
successful Front Office Manager, you need a professional demeanor,
a warm and welcoming personality, and must be able to engage easily
and actively connect with others. - Be genuinely caring and
compassionate and visibly demonstrate desire to understand others.
- Have natural instincts and insight for finding the best solution
to unclear situations, issues, and problems. Create confidence and
trust, while communicating the right message at the right time. -
Be comfortable conversing with individuals from a variety of
backgrounds and at all organizational levels. - Be direct yet
tactful and considerate of audience. - Speak with others using
clear and professional language, and answer telephones using
appropriate etiquette. - Maintain awareness of undesirable persons
on premises. - Clean professional appearance. - Perform other
reasonable job duties as requested by Supervisors. Minimum
Requirements: The Front Office Manager role requires standing for
long periods of time, or entire shift. -Read and visually verify
information in a variety of formats (i.e., small print). - Grasp,
turn and manipulate objects of varying size and weight, requiring
fine motor skills and hand-eye coordination. - Move, lift, carry,
push, pull and place objects weighing less than 25 pounds without
assistance. - Benefits Offered:
- Employee Referral Program $
- Bonus Program $
- Merit Increase $
- Paid Vacation
- Flex Days
- 401k with Employer Contribution
- Medical, Dental, Vision
- Life Insurance
- Long-term/Short-term Disability
- Accident Insurance
- Critical Insurance MHG Hotels LLC seeks to attract and retain a
high-performing and diverse workforce in which employee differences
are respected and valued to better meet the varying needs of the
diverse customers we serve. - MHG Hotels LLC is an equal
opportunity employer and does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state, or local laws. If you are an individual with a
disability and need assistance completing the online application,
please call 317-356-4000 extension 203. Please leave a message and
a member of our Human Resources team will return your call within
three business days. Alternatively, an email may be sent to
hr@mhghotelsllc.com "Applicant Accommodation" should be included in
the subject line of the email. Please note that this phone number
and email are only for those individuals who would like to request
an accommodation to apply for a job.
Keywords: Hampton Inn & Suites Speedway, Greenwood , Front Desk Manager, Executive , Indianapolis, Indiana
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