Dental Front Desk

Company: TOP DENTAL CARE LLC
Location: Greenwood
Posted on: February 25, 2021

Job Description:

Dental Front Desk Financial Coordinator will be accountable for: I. PATIENT COMMUNICATION Second in line to answer incoming calls. Answer the phone by saying, "Thank you for calling Dr. ___'s office. This is---. How may I direct your call?" This will include: Transferring the call to the correct business team member, i.e. Scheduling questions to the Scheduling Coordinator. Correspondence: Correspondence as needed by doctor. Correspondence as needed to patients. Correspondence as needed to insurance companies. II. PATIENT ACCOUNT MANAGEMENT/COLLECTION Post services rendered and payment transactions - Daily. Make financial arrangements on treatment - to be done at next appointment. As patients are checked out, collect patient payment for services rendered (this is referred to as "over-the-counter-collection). Inform patient of the fee for their next appointment; if they have insurance what their co-pay is, if necessary make financial arrangements. File insurance claims and predeterminations - Daily. Post payments received in mail - Daily. Contact insurance companies regarding delinquent claims and pre estimates using insurance reports from the computer - Weekly. Review all account balances, insurance status (verify benefits), and unused insurance benefits for the next day's scheduled pts - Daily. Billing/Statements Verify statements to be sent and process billing. Review accounts and put appropriate message on statements. When insurance company pays send statement to patients notifying them to pay their balance - send this type of statement daily. 12. Give patients, who don't pay at time of service, a statement of services rendered (walkout statement) and self- addressed return envelope. III. RECORD KEEPING Contact patients regarding delinquent accounts - Weekly. Generate a delinquent account report or aged accounts receivable report and contact patients who are over 30 days past due. Call patients when pre-authorization received from insurance company to discuss benefits, treatment, financial arrangements, and to schedule. Update insurance fee schedule in computer as needed. Track % of monies collected "over the counter" (at time of service) - goal is 45% at a minimum, if you are accepting assignment of benefits from insurance. This can be done manually if unable to be done accurately by computer - Monthly. Prepare the bank deposit - Daily. Verify service transactions entered against the schedule for the day - Daily. File insurance payment vouchers (EOB, explanation of benefit) by date (in chronological order) after posting - When received. Maintain patient ledgers and insurance information in computer - Daily. Enter treatment plans in computer - Daily. Track treatment accepted/ presented to new patients (comprehensive exam) and treatment presented to recall patients (periodic exam) - Daily. Calculate acceptance rate; goal is minimum 85% - Monthly. Maintain petty cash. See that all withdrawals from the petty cash are verified with receipts, when necessary to replenish petty cash ask doctor to do so with check/transfer from checking account - Daily. Collect and maintain information regarding insurance companies in the computer - Daily. Confirm all charges on the end of day, day sheet against routing slips - Daily. Complete and verify computer back up - Daily. IV REPORTS Daily and end of month Day Sheet, use for: Gross monthly production. Net monthly production. Production adjustments. Gross monthly collection. Net monthly collection. Collection adjustments. Verify the monies collected and to be deposited for the day - Daily. Transmission verification for electronic claims - Daily Percent of collection to production for total practice should be minimum 98% (divide net collection by net production) - Monthly. Outstanding claims by insurance company report - Generate weekly and contact insurance companies on any account over 30 days. No primary insurance claims should be over 60 days. Report outstanding number of claims 60 days plus, and total dollar amount - Monthly. Accounts receivable by responsible party - Generate an accounts receivable report, if the A/R report includes credit balances, generate a separate Credit Balance report and add back credit balances (negative balances) - end of month. Divide 30, 60, 90 past due figures by new total A/R to get correct percentage amounts. Ninety days and over should not exceed 10% of total Accounts Receivable - Monthly. Present at Daily Meeting: Any patients who have financial conditions that would affect treatment being done that day. Patient balances due that day. Any problem accounts coming in that day, insurance situations. Financial conversations that need to occur that day. Present at Monthly Business Meeting: Net monthly production and collection, compared to goal. Dollar amount of treatment presented and accepted for all patients. Percent of treatment accepted from what was presented. Net monthly practice collection. Accounts receivable. Accounts receivable to production rate. Percent of accounts receivable 90 days and over. Net collection to net production rate for the month and year to date. Adjustments to accounts, all types and accounts written off. Insurance 60 days and over, number of claims and total dollar amount, and explanation of delay. Over the counter collection rate. V. MISCELLANEOUS Other duties as directed by doctor or supervisor. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $22 - $30 Hourly Bonus/Commission: No

Keywords: TOP DENTAL CARE LLC, Greenwood , Dental Front Desk, Healthcare , Greenwood, Indiana