Dental Front Desk
Company: TOP DENTAL CARE LLC
Location: Greenwood
Posted on: February 25, 2021
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Job Description:
Dental Front Desk Financial Coordinator will be accountable for:
I. PATIENT COMMUNICATION Second in line to answer incoming calls.
Answer the phone by saying, "Thank you for calling Dr. ___'s
office. This is---. How may I direct your call?" This will include:
Transferring the call to the correct business team member, i.e.
Scheduling questions to the Scheduling Coordinator. Correspondence:
Correspondence as needed by doctor. Correspondence as needed to
patients. Correspondence as needed to insurance companies. II.
PATIENT ACCOUNT MANAGEMENT/COLLECTION Post services rendered and
payment transactions - Daily. Make financial arrangements on
treatment - to be done at next appointment. As patients are checked
out, collect patient payment for services rendered (this is
referred to as "over-the-counter-collection). Inform patient of the
fee for their next appointment; if they have insurance what their
co-pay is, if necessary make financial arrangements. File insurance
claims and predeterminations - Daily. Post payments received in
mail - Daily. Contact insurance companies regarding delinquent
claims and pre estimates using insurance reports from the computer
- Weekly. Review all account balances, insurance status (verify
benefits), and unused insurance benefits for the next day's
scheduled pts - Daily. Billing/Statements Verify statements to be
sent and process billing. Review accounts and put appropriate
message on statements. When insurance company pays send statement
to patients notifying them to pay their balance - send this type of
statement daily. 12. Give patients, who don't pay at time of
service, a statement of services rendered (walkout statement) and
self- addressed return envelope. III. RECORD KEEPING Contact
patients regarding delinquent accounts - Weekly. Generate a
delinquent account report or aged accounts receivable report and
contact patients who are over 30 days past due. Call patients when
pre-authorization received from insurance company to discuss
benefits, treatment, financial arrangements, and to schedule.
Update insurance fee schedule in computer as needed. Track % of
monies collected "over the counter" (at time of service) - goal is
45% at a minimum, if you are accepting assignment of benefits from
insurance. This can be done manually if unable to be done
accurately by computer - Monthly. Prepare the bank deposit - Daily.
Verify service transactions entered against the schedule for the
day - Daily. File insurance payment vouchers (EOB, explanation of
benefit) by date (in chronological order) after posting - When
received. Maintain patient ledgers and insurance information in
computer - Daily. Enter treatment plans in computer - Daily. Track
treatment accepted/ presented to new patients (comprehensive exam)
and treatment presented to recall patients (periodic exam) - Daily.
Calculate acceptance rate; goal is minimum 85% - Monthly. Maintain
petty cash. See that all withdrawals from the petty cash are
verified with receipts, when necessary to replenish petty cash ask
doctor to do so with check/transfer from checking account - Daily.
Collect and maintain information regarding insurance companies in
the computer - Daily. Confirm all charges on the end of day, day
sheet against routing slips - Daily. Complete and verify computer
back up - Daily. IV REPORTS Daily and end of month Day Sheet, use
for: Gross monthly production. Net monthly production. Production
adjustments. Gross monthly collection. Net monthly collection.
Collection adjustments. Verify the monies collected and to be
deposited for the day - Daily. Transmission verification for
electronic claims - Daily Percent of collection to production for
total practice should be minimum 98% (divide net collection by net
production) - Monthly. Outstanding claims by insurance company
report - Generate weekly and contact insurance companies on any
account over 30 days. No primary insurance claims should be over 60
days. Report outstanding number of claims 60 days plus, and total
dollar amount - Monthly. Accounts receivable by responsible party -
Generate an accounts receivable report, if the A/R report includes
credit balances, generate a separate Credit Balance report and add
back credit balances (negative balances) - end of month. Divide 30,
60, 90 past due figures by new total A/R to get correct percentage
amounts. Ninety days and over should not exceed 10% of total
Accounts Receivable - Monthly. Present at Daily Meeting: Any
patients who have financial conditions that would affect treatment
being done that day. Patient balances due that day. Any problem
accounts coming in that day, insurance situations. Financial
conversations that need to occur that day. Present at Monthly
Business Meeting: Net monthly production and collection, compared
to goal. Dollar amount of treatment presented and accepted for all
patients. Percent of treatment accepted from what was presented.
Net monthly practice collection. Accounts receivable. Accounts
receivable to production rate. Percent of accounts receivable 90
days and over. Net collection to net production rate for the month
and year to date. Adjustments to accounts, all types and accounts
written off. Insurance 60 days and over, number of claims and total
dollar amount, and explanation of delay. Over the counter
collection rate. V. MISCELLANEOUS Other duties as directed by
doctor or supervisor. Employment Type: Full Time Years Experience:
1 - 3 years Salary: $22 - $30 Hourly Bonus/Commission: No
Keywords: TOP DENTAL CARE LLC, Greenwood , Dental Front Desk, Healthcare , Greenwood, Indiana
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