Customer Outreach Specialist (Entry Level)

Company: Monster jobs
Location: Indianapolis
Posted on: June 24, 2025

Job Description:

Ignite Connections, Elevate Experiences: Become an Entry Level Customer Outreach Specialist with Credence Innovations in Indianapolis! Credence Innovations is a strategic partner for AT&T Retail in Indianapolis, driving measurable growth through smart market insights and operational execution. We're hiring a full-time Entry Level Customer Outreach Specialist, an engaging, tech-savvy communicator passionate about connecting with customers, building relationships, and guiding them to the right AT&T solutions. As an Entry Level Customer Outreach Specialist, you’ll receive hands-on training to become a trusted guide for customers exploring AT&T’s wireless, internet, and digital TV services. You’ll confidently initiate conversations, understand individual needs, and recommend personalized solutions that make a real difference. Each interaction helps strengthen community connections and drives AT&T’s presence across Indianapolis. Key Responsibilities of the Entry Level Customer Outreach Specialist Proactively engage potential and existing customers in retail spaces and at community events, sparking genuine conversations and building rapport on the spot. Uncover customer needs through attentive listening and effectively align AT&T’s mobile, internet, and bundled solutions with their lifestyle and budget. Enthusiastically present AT&T products and promotions, highlighting practical benefits that resonate with everyday use. Collect key customer information, assess interest levels, and seamlessly transition qualified leads to sales specialists for follow-up and closing. Actively participate in outreach programs, in-store campaigns, and local events to drive awareness and customer interaction. Represent both Credence Innovations and AT&T with energy, integrity, and a service-first attitude. Create lasting first impressions that turn passerby's curiosity into strong, qualified interest. Gather insights from each interaction to help fine-tune outreach techniques and messaging strategies. Meticulously log customer interactions and lead data in tracking systems to support team visibility and campaign goals. Engage in regular training to stay sharp on product knowledge, customer engagement techniques, and personal development.

Keywords: Monster jobs, Greenwood , Customer Outreach Specialist (Entry Level), IT / Software / Systems , Indianapolis, Indiana