Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals
Company: STI
Location: Indianapolis
Posted on: April 2, 2026
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Job Description:
Immunization Helpdesk Analyst 2 N. Meridian St. Indianapolis IN,
46204/Hybrid Local candidates only 12 Months Pay rate: $20/hr.
Description: Immunization Helpdesk Analyst The Immunization
Helpdesk Analyst provides technical and customer support for
immunization information systems (IIS), focusing on data integrity
issues such as de-duplication and bad merges. This role ensures
accurate immunization records and supports healthcare providers,
public health staff, and end-users in resolving data discrepancies
and system-related issues. Essential Duties/Responsibilities: ·
Respond to inquiries from healthcare providers, public health
agencies, and internal users regarding immunization records and
system functionality. · Investigate and resolve duplicate patient
records and bad merges in the immunization registry. · Use data
tools and matching algorithms to identify and correct data
integrity issues. · Escalate complex data issues to technical teams
or data stewards as needed. · Document all support interactions in
the ticketing system and maintain accurate logs. · Provide guidance
to users on best practices for data entry and record management. ·
Collaborate with IT and data quality teams to improve deduplication
processes and system performance. · Collaborate with internal and
external teams and assist on improving Data Quality metrics. ·
Assist in testing system updates and enhancements. · Generate
reports on data quality trends and help develop training
materials.
Keywords: STI, Greenwood , Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals, IT / Software / Systems , Indianapolis, Indiana
