Manager, Product Support
Company: T2 Systems
Location: Indianapolis
Posted on: April 2, 2026
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Job Description:
T2 Systems is the largest parking, mobility, and transportation
provider in North America, with more than 25 years in the parking
management industry and currently serving thousands of parking
professionals. We integrate the best people, processes, and
technology to provide powerful, high performance, and secure
parking solutions. T2 Systems is headquartered in Indianapolis,
Indiana with its Canadian office located in Burnaby, BC. We didn’t
become an industry leader by chance – we push the envelope to
provide more innovative and advanced solutions for our customers.
Which wouldn’t be possible without employees who strive for
success, work together, and are hungry to learn, grow, and lead. If
you are looking for a new opportunity, we invite you to apply and
talk about the possibilities of starting a rewarding new chapter of
your career! Position Overview: We are seeking an experienced and
dynamic Manager, Product Support to lead our Permits and
Enforcement Support team. The Manager will oversee multiple
products and applications that deliver a wide range of services to
facilitate both back office management of operations and the parker
experience for our customers’ customers. This role will be
instrumental in managing development, performance and delivery of
support for the Permit and Enforcement product lines to customers,
to produce and implement reliable and efficient service and
delivery solutions, maximizing performance and profitability
against T2s established customer SLA. Essential Responsibilities:
Lead and mentor a team, ensuring high performance and professional
development. Oversee the support of various applications, each with
unique technologies and customer bases. Ensure advanced
troubleshooting of backend systems to identify and resolve defects,
misconfigurations, and performance bottlenecks. Collaborate with
cross-functional teams to enhance product performance and customer
satisfaction. Develop and implement strategies to improve support
processes and customer experience. Monitor and report on key
performance indicators (KPIs) to drive continuous improvement. Stay
updated on industry trends and best practices to ensure our support
services remain cutting-edge. Coordinate with other department
managers to align support strategies with overall company goals.
Analyze customer support data to identify trends and areas for
improvement. Address customer and internal escalations to improve
service delivery , collaborating with leaders from other
departments to ensure correct prioritization and communication.
Collaborate with other Support Managers to a nalyze existing
process flows across all product lines and identify potential
consolidation for common processes. Assess team composition and
identify strategies to maximize utilization across the seasonality
of our business. . Train the support team to be more technical and
resolve all non-development issues before escalating to
engineering. Raise the Bar of technical excellence, ensuring
familiarity with advanced SQL, log analysis, database query cost
analysis for tuning, and tools to call web services (REST and
SOAP). Ensure Focus, Clarity, and Accountability through Daily
Management. Qualifications: Bachelor's degree in Computer Science ,
Information Technology, or a related field . Minimum of 3-5 years
in a Managerial/Supervisory position of a medium to large team;
min. 8 direct reports. Proven leadership with the ability to drive
a team. Strong technical background with experience in SaaS
solutions and software implementation. Excellent analytical,
interpersonal, organizational, and communication skills. Ability to
work under pressure and mentor the team to do the same. Experience
with parking and transportation industry solutions is a plus. Other
skills and abilities include: Ability to foster a cooperative work
environment. Ability to plan, develop, and coordinate multiple
departments and projects. Ability to read, analyze, and interpret
the most complex documents. Ability to respond effectively to the
most sensitive inquiries or complaints. Ability to write speeches
and articles using original or innovative techniques or style.
Ability to make effective and persuasive speeches and presentations
on complex topics to public groups, customers, or staff. Ability to
work with mathematical concepts such as fractions and percentages.
Ability to apply principles of logical or scientific thinking to a
wide range of intellectual and practical problems. Ability to deal
with nonverbal symbolism in its most difficult phases. Ability to
deal with a variety of abstract and concrete variables. Ability to
prioritize tasks and tactfully negotiate priority with end users.
Ability to work under deadline pressure and extra hours if needed.
With your explicit consent which you provided as part of the
application process, we will retain candidate personal data solely
for the business purpose for which it was collected. In no event
will we retain such data more than two (2) years following the
closure of the recruitment process relating to the role for which
you applied or in the event other related job opportunities arise
within the company. Verra Mobility Applicant Privacy Notice T2
Systems is an Equal Opportunity Employer. Qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability or protected veteran status.
Keywords: T2 Systems, Greenwood , Manager, Product Support, IT / Software / Systems , Indianapolis, Indiana
