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Inside Key Account Representative

Company: Wurth Service Supply
Location: Greenwood
Posted on: March 27, 2020

Job Description:

POSITION SUMMARYDevelop sales and profits through regular contact with current high volume, tier 1 accounts. Maintain and strengthen current tier 1 customer accounts, ensuring customer satisfaction and Company profitability.--Work closely with the key account managers upon securing customer contracts and/or orders. --Promote customers' use of Company's proprietary inventory management program.--Coordinate the timely resolution of customer issues.OUR COMPANYW--rth Industry North America (WINA) is the trusted leader ininventory management & industrial distribution. We have more than 110locations across the US, Canada, and Mexico, with 1,700 employees and 80,000+customers. For us, it's personal-we excel as the premier distributor of supplychain solutions, by providing local support backed by the world's largestindustrial distributor, the W--rth Group. The W--rth Group operates more than 400companies in 80+ countries and employs approximately 78,000 associatesworldwide.OUR LOCATION: Greenwood, INW--rth is a full line fastener, MRO, and C componentdistributor that specializes in advanced inventory management programspredominantly in the OEM/Industrial business to business marketplace. W--rth isa rapidly growing sales-based business to business distribution company withopportunities for career advancement.ESSENTIAL DUTIES AND RESPONSIBILITIES:----Place regular outbound calls to current tier 1 customers and assigned key account(s)----Supply product information to customers by phone or e-mail; promote sales of new products;----Exhaust current assigned key account(s) through additional product line orders and programs;----Review customer requests and provide valid quotations;----Process customer orders and/or maintain contract information in the system;----Review and adjust customer order pricing based on branch marginal goals and profitability; communicate any pricing changes with the customer;----Review and expedite open orders; contact internal departments and/or external vendors to gather information as necessary;----Gather and forward data to Corporate Purchasing department such as minimum/maximum price settings and estimated annual usage;----Work with Quality Control on approvals and rejected product;----Follow through on any assignments from the manager for customer growth and development.EDUCATION/EXPERIENCE----Bachelor's degree in business or related field preferred; high school diploma or equivalent required----2+ years related experience in customer service role, within wholesale distribution industry preferred----Professional demeanor----Excellent written and oral communication skills----Strong analytical and problem-solving ability----Urgency in resolving customer concerns----Proficiency in Microsoft Office; intermediate ability in Excel and Outlook; ability to become proficient in Company integrated database systems----Ability to learn shipping processes, using handheld scanner and software program(s), if needed----Organization of time and workspaceStrong individual and team contributor; ability and willingness to learn new tasks

Keywords: Wurth Service Supply, Greenwood , Inside Key Account Representative, Other , Greenwood, Indiana

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