Sr Support Specialist
Company: Ulta Beauty
Posted on: January 4, 2022
Live the experience . From professional empowerment to continual
learning opportunities. From ongoing investment in new and emerging
technologies to a career of self-determination. At Ulta Beauty, our
tech team is critical to our scalability-and is recognized that
way. We've been defined as a "mature start-up." A place where
interdepartmental exposure, open doors, and genuine collaboration
is ubiquitous. Where challenges come fast and furious, requiring
agility, mental dexterity, and creativity. Where our passion for
better solutions drives us and is core to who we are.
We're engineering for the future of retail, and it's
no-holds-barred. But for those motivated by continual change and
ambiguity, by superior leadership, by whip smart colleagues who
will press you daily for your very best, you'll find that virtually
nothing's impossible at Ulta Beauty.
THE IMPACT YOU CAN HAVE:
Ulta Beauty Information Systems Team is currently seeking a Senior
Support Analyst for their Distribution Center team. -The Senior
Support Analyst will be a member of a talented, geographically
dispersed support team. - This team member will provide technical
support across a wide range of technologies for office and floor
associates in ULTA's fast-paced distribution center environment
supporting end user hardware, software, RF and printer technology
at the distribution center.
YOU WILL DO ALL OF THIS BY:
Assists in the investigation and resolution of issues relating to
applications. Assists with specified procedures
Undertakes the identification, registration and categorization of
incidents. Gathers information to enable incident resolution and
promptly escalates incidents as appropriate. Maintains records and
advises relevant persons of actions taken.
Deploys, sets up, tunes and calibrates radio frequency/analogue
elements following maintenance schedules and using appropriate
tools and test equipment. Incorporates hardware/firmware
modifications. Assists with setting up, tuning and functional
checks of radio frequency/analogue elements. Resolves faults down
to line replaceable unit (LRU) level or escalates according to
given procedures. Carries out user confidence checks and escalates
faults according to given procedures.
Performs simple security administration tasks. Maintains relevant
records and documentation.
Monitors and performs requests for service, following agreed
procedures. Promptly allocates calls as appropriate. Records
incidents and service requests and maintains relevant records,
inform users about the process and advises the relevant persons of
ESSENTIALS FOR SUCCESS:
Associate degree in Computer Science, Information Technology,
related discipline or equivalent experience required
2 years of experience in a PC support role
Strong verbal and written communication skills
Emphasis on customer service
Conceptual knowledge of RF scanner and printer technology
Working knowledge of wired and wireless network technologies
Ability to effectively interact with internal and external business
At - Ulta Beauty -(NASDAQ: ULTA), - the possibilities are beautiful
. Ulta Beauty is the largest North American beauty retailer and the
premier beauty destination for cosmetics, fragrance, skin care
products, hair care products and salon services. We bring
possibilities to life through the power of beauty each and every
day in our stores and online with more than 25,000 products from
approximately 500 well-established and emerging beauty brands
across all categories and price points, including Ulta Beauty's own
private label. Ulta Beauty also offers a full-service salon in
every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including
those with arrest records, conviction records, or other criminal
histories, in a manner consistent with the requirements of any
applicable state and local laws, including the City of Los Angeles'
Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair
Chance Ordinance, and the New York City Fair Chance Act.
Keywords: Ulta Beauty, Greenwood , Sr Support Specialist, Other , Greenwood, Indiana
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