Key Account Coordinator
Company: TRUMPF
Location: Indianapolis
Posted on: May 3, 2024
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Job Description:
How brave are you? We are a high-tech company providing machine
tools and laser technology, and are looking for people who can face
new challenges with a fresh mind. As an independent family company,
we offer you the freedom and trust to put your brave ideas into
practice. With you on board, we would like to power ahead with the
digital networking of the manufacturing industry. Our passion and
creative drive ensure that we are an innovative force - across the
globe at over 80 TRUMPF locations.
Are you a skilled engineer who enjoys problem-solving, project
management and traveling to new places? Look no further! Our
company is seeking a highly motivated Key Account Coordinator to
join our dynamic team.
As a CBS (Cross Border Sales) Key Account Coordinator, you would be
the direct interface between customers, service, sales, PPM team
and logistics to support TRUMPF equipment at Key Account customer
locations with operations throughout North America. As a new hire,
you will receive on-the-job hands on and shadowing training
opportunities with experienced engineers followed by additional in
class training.
Joining our team as a Key Account Coordinator means being part of a
dynamic and passionate group of individuals who provide our
customers with the best service possible. If you are looking for an
exciting career that combines your technical skills with your love
of travel, we invite you to apply today.
Key Account Coordinator Responsibilities
Be a primary contact for Korean key account customers focusing on
CBS equipment (Cross Border Sales)
Work closely with Sales, Product & Project Management teams (PPM)
overseas or in the US to understand delivery schedule, define scope
of work and determine special equipment, customer requirements or
expectations for technical service and spare parts at customer's
sites.
Review product SOCs, (sales order confirmation) Work with services
teams to close any potential gaps in the process, communication or
requirements that would result in conflicts at the time of
installation and beyond.
Conduct on-site meetings with customers in the US, CA, and MX as
necessary, and visit ongoing installations to ensure quality/work
is performed to TRUMPF standards.
Provide continuity of support for the key account customer on
technical topics beyond installation and startup.
Ensure all equipment acceptance protocols are followed.
Be a voice of the customer - taking the lead, showing initiative,
being creative, and finding solutions for questions or issues that
come up in customer's use of TRUMPF products in their
operations.
This role supports customers in manufacturing, some of whom have
24/7 operations.
Must be able to work flexible schedules to include weekends and/or
holidays as necessary.
Participate in continuous technical and other relevant
training.
Travel
30% travel both domestically and internationally for training or
customer support purposes.
Education & Experience
Four-year technical degree or two or more years of experience in
project management, field service, repair or customer service
preferred.
Be fluent in Korean and English Languages both writing and
reading.
Electrical and computer systems experience.
Previous experience with robotics, lasers, automation systems or
mechatronics preferred.
Experience with TRUMPF equipment considered advantageous.
Previous experience with hand tools and measurement tools
required.
TRUMPF is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, citizenship, disability, veteran status, or other protected
class.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to
any and all users. If you would like to contact us regarding the
accessibility of our website or need assistance in completing the
applications process, please contact our HR department at
860.255.6000 or at HRgeneral@us.trumpf.com. This contact
information is for accommodation requests only and can not be used
to inquire about the status of application.
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Keywords: TRUMPF, Greenwood , Key Account Coordinator, Other , Indianapolis, Indiana
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