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Business Operations Analyst

Company: American Water
Location: Greenwood
Posted on: March 10, 2023

Job Description:

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

American Water is the best choice for your next role! With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs approximately 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to an estimated 14 million people in 24 states. American Water provides safe, clean, affordable, and reliable water services to our customers to help keep their lives flowing. For more information on American Water, visit--- ---and follow American Water on--- Twitter ,--- Facebook ---and--- LinkedIn .

Primary Role

Provides a combination of administrative, analytical and technical support for the organization. This role will be primarily focused on Customer Service. You will be responsible for handling and responding to customer complaints in a timely manner and following each complaint through to a resolution.

Key Accountabilities

  • Uses and maintains relational databases and other reporting tools to analyze, compile, calculate, track, report and clean-up data pertaining to various reoccurring processes which may include, but are not limited to, water plant operations, capital programs, field projects, work orders, regulatory compliance, customer service and employee records. (20%)
  • Prepares, responds and gathers data requests in various configurations such as
  • SAP, CRM and various other systems.
  • Compiles and reviews numerous essential reports on a daily/weekly/monthly basis (20%)
  • Interacts with internal/external customers as a first level resource for various departmental or functional issues which may be related to customer service, customer billing, water supply, regulatory issues etc. Provides any additional assistance and researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems. (50%)
  • Provides general administrative and clerical support for day-to-day managerial and departmental needs and special projects which may include but are not limited to: composing routine letters, obtaining permits, preparing and distributing meeting minutes, handling travel arrangements, p-card/ workbasket processing, document preparation, etc. (10%)


    • Thorough knowledge of standard business practices and principles, including basic accounting and budgeting In-depth knowledge of Microsoft office suite applications including
    • MSWord, Excel, Access and PowerPoint and email management systems (MS
    • Outlook) Knowledge of specific systems such as SAP preferred
    • Skills:
    • Demonstrated organization and administrative skills
    • Demonstrated communication skills, both verbal and written
    • Demonstrated ability to manage and prioritize tasks Demonstrated interpersonal skills


      • High school diploma with post high school coursework in secretarial science, business, finance or accounting required;
      • Associates level degree in business, finance, accounting or engineering preferred Minimum 3 years overall work experience preferably experience with administrative, reporting and customer service, preferred.

        Travel Requirements

        • Limited

          Work Environment

          • Standard office environment.


            • The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs.
            • Analysis and Problem Solving - Analyzes and resolves business issues through the application of critical reasoning skills and general business experience.
            • Sharing Knowledge & Expertise - Drives business performance by developing and contributing specific technical or professional knowledge, skills and experience.
            • Demonstrates a professional attitude.
            • Teamwork - Is committed to working collaboratively to achieve business goals, building cohesiveness and identity with a work group, and valuing individual perspectives and contributions.


              Champions safety
              Cultivates innovation
              Customer obsessed
              Drives Results
              Nimble learning

              Join American Water...We Keep Life Flowing---

              American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they arean individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Keywords: American Water, Greenwood , Business Operations Analyst, Professions , Greenwood, Indiana

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