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Customer Service Rep

Company: Franciscan Health
Location: Greenwood
Posted on: December 4, 2019

Job Description:

Customer Service Rep Ambulatory Business Office Franciscan Alliance 1040 Sierra Drive, Suite 400 Greenwood, IN 46143 Days Part-Time Benefit eligible High School Diploma/ GED Required WHAT WE NEED Positive problem solvers WHO WE ARE LOOKING FOR We've all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant - or hospital or doctor - to your friends and family. The good customer service representative handles requests and complaints efficiently and pleasantly. They thrive on ending each call knowing they did their best and helped someone. It's not the job for everyone - because not everyone has what it takes. Have you been told you have a great voice? Are you good at keeping track of conversation details and recording notes? Do you love figuring out how to best resolve a problem? We'd love to put your positivity to work. WHAT YOU WILL DO - Answer incoming telephone calls while demonstrating clear, courteous and professional verbal communication skills. - Assess and respond to the needs of patients, medical staff, and community. - Communicate with the patient regarding any necessary follow up. - Contact patient or available source to obtain required information to ensure accurate patient billing. - Provide customer service by phone, electronically and in person to internal and external customers by accurately answering account related questions regardless of Payor. - Record data or make account updates as necessary as information is presented through a call, MyChart, or correspondence. - Refer account to appropriate work queue or department if more detailed follow-up or additional information is required. - Resend account by reprinting, rebilling or faxing the account to team handling account or insurance Payor, as necessary. - Document all communication or review of account in the system in a comprehensible manner. - Meet personal and team qualitative and quantitative targets. WHAT IT TAKES TO SUCCEED - Prior Customer Service and/or patient accounting experience. - Maintain composure, even in very difficult situations. - Solve problems by analyzing information and using logic to address issues and problems. - Basic math skills, such as adding, subtracting, multiplying and dividing. - Customer service skills. - Data entry. - Effectively communicate verbally and in writing. - Knowledge of quality standards and regulations, which affect area of responsibility. - Maintain a positive approach, work cooperatively with others, and demonstrate a constructive response to criticism. - Phone Etiquette. - Proficient in Microsoft Office Applications. - Understanding of payor relationships, requirements and compliant billing practices. - Understand and utilize techniques in establishing and tracking quality performance. WHAT WE'RE LOOKING FOR 1-3 Years Experience License(s): Certification(s): Travel: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. BILLING & HEALTH INFORMATION

Keywords: Franciscan Health, Greenwood , Customer Service Rep, Sales , Greenwood, Indiana

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