Associate Director - Clinical Central Services and Innovation

Company: Eli Lilly and Company
Location: Indianapolis
Posted on: February 15, 2026

Job Description:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Clinical Central Services and Innovation (CCSI) organization orchestrates solutions that strategically enhances clinical research awareness and accessibility while increasing diversity, reducing burden, and speeding trial execution. This group partners across functions within Clinical Design, Delivery and Analytics (CDDA) and Product Research and Development (PRD) to influence trial design and operationalize innovation solutions to support the execution of clinical trials globally for all business units across all phases of development. The Associate Director, Clinical Central Services, and Innovation (CCSI) ensures operational excellence in the design and delivery of clinical capabilities including but not limited to mobile health care, clinical emerging technology & digital solutions, telemedicine, virtual trial orchestration, new site models, central services and/or digital device management. This role is responsible for coordination of third-party relationship management in support of these capabilities. Primary Responsibilities This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position. Services and Capability Expertise Understand business strategies, processes, technology, and device management as it relates to clinical services and capabilities. Serve as domain expert to ensure data, process and/or technology capabilities are optimized across the CDDA. Maintain strategic alignment for clinical services across functional and therapeutic areas. Develop and implement strategies to expand and/or evolve capabilities to accelerate and/or increase accessibility within clinical research. Continuously maintain a state of inspection readiness. Participate and perform duties required for internal and external inspections as well as supporting institutions/investigators and alternative site locations in inspection readiness initiatives. Project Management Drive adoption, improvement, shared learning, and process expertise across global business partners. Develop critical success factors for pilots/projects and monitor progress to ensure clear criteria exists to enable decision making. Identify, monitor, and communicate global customer (internal and external) needs/requirements related to process and/or technology performance and improvements. Lead organizational change, communication planning and training initiatives. Provide guidance and consulting into forecasting and expense management. Identify project implementation risks and raise issues appropriately. Facilitates issue management. Lead progress reporting activities and metrics. Partnership Foster inclusion, innovation, and promote diversity. Partner closely within teams to effectively plan, forecast, and manage the portfolio and project work. Collaborate with key stakeholders (i.e. , Quality, Privacy, Legal, Tech@Lilly, Procurement, Clinical Trial Foundations) in support of the portfolio??. Manage relationships with third party organizations (TPOs), contribute to oversight of TPO performance and establishment of associated metrics across the portfolio. partner with TPOs to improve customer experience and monitor performance. Provide coaching within the organization that fosters inclusion and innovation, continual improvement, and an external awareness and understanding. Minimum Qualification Requirements Bachelor’s degree and 5 years of experience in project management, clinical drug development or a health care related field. Knowledge of emerging health care related services and capabilities for clinical research. Knowledge of country regulatory guidelines/requirements for clinical research conduct. Demonstrated ability to implement strategies to improve processes and capabilities. Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1 Other Information/Additional Preferences Strong networking, interpersonal and relationship skills with demonstrated ability to work in teams, across organizational boundaries and achieve results through others. Flexibility to adjust quickly to changing business priorities. Good interpersonal and leadership skills Excellent oral and written communication skills Strong business insight. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $115,500 - $169,400 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. WeAreLilly

Keywords: Eli Lilly and Company, Greenwood , Associate Director - Clinical Central Services and Innovation, Science, Research & Development , Indianapolis, Indiana